SHIPPING AND DELIVERY
Orders on asherla.com will are processed Monday to Friday, 8:00 am to 3:00 pm PST (not including holidays) and are shipped 3-5 days from the time the order is placed, pending payment authorization and verification.
Orders placed are confirmed via e-mail. If you did not receive an order confirmation, it means that we did not receive your order.
Asher LA’s preferred shipping method is UPS. However, we provide our customers to ship via collect or Third Party shipping accounts with corresponding assigned rates.
Domestic Ground Shipping: Calculated based on weight
Domestic Express Shipping: Calculated based on weight
Asher LA ships to 50 states offering both Standard and Express Shipping.
Asher LA offers Route Insurance
When you purchase Route at checkout, you can file a claim for lost, stolen or damaged packages. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.
If you choose not purchase route insurance, Asher LA is not responsible for lost, stolen or damaged packages.
To file a claim, please contact Route directly.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ .
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
By purchasing shipping insurance with Route, you can complete a claim right away. Claims are typically processed within 24 hours.
An item is considered lost if it is never reported as delivered. You may file a claim if it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"
Claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
If your package arrives damaged, unusable, or otherwise in an unacceptable condition, for example, the box is wet, torn, etc. you may file a claim immediately. Please remember to include pictures of the item(s) and packaging. Damaged claims must be filed within 15 days from the date it was marked delivered.
Route considers packages marked "delivered" (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered.